Sales Policy

Effective Date: December 2, 2024
Website: tinodevicecar.net
Contact Information:

  • Address: 300 Coral Reef Rd, Alameda, California (CA), 94501
  • Phone Number: (510) 523-9540
  • Email: info@tinodevicecar.net

At TinoDeviceCar.net, we are committed to providing our customers with high-quality automotive tools and equipment. Our sales policy is designed to ensure that all transactions are handled smoothly and fairly, offering transparency, security, and clarity for both parties involved.

1. Overview

By placing an order on TinoDeviceCar.net, customers agree to the terms outlined in this Sales Policy. Our goal is to make your shopping experience as simple and enjoyable as possible. If you have any questions regarding our sales policies or need clarification on any point, please feel free to contact us via email or phone.

2. Product Availability and Pricing

  • Availability: All products listed on our website are subject to availability. While we strive to maintain accurate stock levels, we cannot guarantee that all items will always be available for immediate shipment. If an item is unavailable, we will notify you immediately via email or phone and offer alternatives or a full refund.

  • Pricing: Prices for all products on TinoDeviceCar.net are displayed in U.S. Dollars (USD) and are subject to change without notice. However, the price of your order will be locked in at the time of purchase. We reserve the right to adjust prices in case of any errors or technical issues on the website, and will inform you promptly in the event of such occurrences.

  • Taxes: All applicable sales taxes will be calculated based on the shipping address provided at checkout and will be added to the total order value as required by local laws.

3. Order Confirmation and Payment

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email containing details of your purchase, including the total amount, shipping information, and estimated delivery date. This email serves as your receipt and order acknowledgment.

  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options as available on our website. All transactions are processed securely.

4. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options to suit different customer needs. Shipping charges are calculated during checkout based on your location and the size/weight of your order. We strive to process and ship orders as quickly as possible, typically within 1-3 business days from the date of purchase. Delivery times vary depending on your location and selected shipping method.

  • Shipping Restrictions: Currently, we only ship within the United States. For international shipping inquiries, please contact us directly for more information.

  • Delivery Timeframe: Delivery times depend on the shipping method you select at checkout. We provide estimated delivery times, but please note that these are not guaranteed and may vary due to factors outside of our control, such as carrier delays or weather conditions.

5. Cancellations and Modifications

  • Order Cancellations: Once an order is confirmed, we aim to process and ship it as quickly as possible. If you wish to cancel or modify your order, please contact us immediately at info@tinodevicecar.net. Orders that have already been shipped cannot be canceled or modified.

6. Returns and Exchanges

  • Eligibility for Returns: We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

  • Return Process: To initiate a return, please contact our customer service team at info@tinodevicecar.net with your order details. You will be provided with return instructions and a return authorization number. Customers are responsible for the cost of return shipping unless the product was damaged or defective upon arrival.

  • Exchanges: If you wish to exchange an item for another product, please follow the same procedure as returns. Upon receiving your returned item, we will issue a store credit or refund, depending on your preference.

  • Non-Returnable Items: Some products, including consumables or custom items, may not be eligible for return. These items will be clearly marked as non-returnable on the product page.

7. Defective or Damaged Products

If you receive a product that is defective or damaged during shipping, please notify us within 7 days of receiving your order. We will offer a full replacement or refund, depending on your preference. Please provide clear photos of the damage or defect to facilitate the process.

8. Refunds

Refunds will be processed once the returned items are received and inspected. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for your refund to be processed and reflected in your account.

9. Privacy and Security

We take your privacy and security seriously. All transactions on our website are processed through secure payment gateways, and we use encryption technology to protect your personal and financial information. For more details, please refer to our Privacy Policy.

10. Customer Support

We are here to assist you with any questions or concerns you may have. Our customer support team can be reached through:

We aim to respond to all inquiries within 24 hours on business days.

11. Limitation of Liability

While we strive to ensure that all information on TinoDeviceCar.net is accurate and up to date, we are not liable for any errors or omissions in the content. We also do not accept responsibility for any damages, losses, or expenses incurred due to the use of our products or services. Our liability is limited to the value of the product purchased.