Refund and Returns Policy

Effective Date: December 2, 2024
Website: www.tinodevicecar.net
Contact Information:
Street: 300 Coral Reef Rd Alameda, California (CA), 94501
Phone Number: (510) 523-9540
Email: info@tinodevicecar.net

At tinodevicecar.net, we strive to provide high-quality automotive tools and equipment that meet your needs. If, for any reason, you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the process for returns and refunds to ensure that your experience with us is seamless and straightforward.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, your item must meet the following criteria:

  • Time Frame: You must request a return or refund within 30 days from the date of delivery.
  • Condition: The item must be in its original, unused condition and must include all packaging, tags, accessories, and manuals. Items that have been used, installed, or altered will not be accepted for return.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tinodevicecar.net or call us at (510) 523-9540 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: After receiving your return request, our team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

  3. Shipping the Return: You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. Please ensure that the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

  4. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria. Once inspected, we will process your return and issue a refund if applicable.

3. Refunds

Refunds are processed after we have received and inspected your return. The refund will be issued to the original payment method used at the time of purchase.

  • Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.
  • Shipping Costs: Shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item, damaged goods).

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@tinodevicecar.net or (510) 523-9540 within 7 days of receiving your order. We will provide you with instructions on how to return the damaged or defective product, and we will issue a full refund or send a replacement at no additional cost to you.

5. Non-returnable Items

The following items are non-returnable and cannot be refunded:

  • Items that are used, installed, or altered in any way.
  • Special order items or items marked as final sale.
  • Gift cards or digital products.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item.

7. Restocking Fees

In some cases, a restocking fee may apply to returned items, particularly for large or bulky items. The restocking fee will be 10-20% of the item’s purchase price, depending on the condition of the returned product. You will be informed of any applicable fees prior to processing your return.

8. Customer Support

Our customer support team is here to assist you with any questions or concerns you may have about returns or refunds. Please do not hesitate to reach out to us:

We are committed to ensuring your satisfaction with your purchase at tinodevicecar.net and will do our best to resolve any issues promptly and efficiently.

9. Modifications to This Policy

tinodevicecar.net reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes to this policy will be reflected on this page, with the updated effective date. We encourage you to review this policy periodically to stay informed about our practices.

Thank you for shopping with tinodevicecar.net!